Entry Level Desktop Support

Streffco Consultants, Inc., is an international staffing and systems integration organization. We provide technology and business operations resources on a project, contract, contract-to-hire or direct hire basis.

Title: Desktop Support Analyst I
Job ID: 1811090
Industry: Telecommunication
Location: Wake Forrest, NC
Hours per Week: 40

Responsible for providing first level support to users of various desktop applications such as Microsoft. Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications.

Position Summary
Provide technical support on operational or maintenance aspects of system equipment.
Diagnose mechanical, hardware, software and systems failures, using established procedures.
Basic technical understanding of WiFi networks, switches and routers.
Perform remote, on-site or in-house servicing and/or repair of company products/services.
Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11
Wyse Thin Appliance using Citrix
Signature Capture Device
Receipt Printer
Corded Scanner
Netgear/Aruba Router

Position Requirements
Available to work a flexible schedule (including days, nights, weekends and holidays).
Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with the Client's Driver Safety Policy and guidelines.
Reliable transportation as needed to move between sites throughout the day as necessary

Basic Qualifications
High school diploma or equivalent
One year technical support experience
One year customer service experience

Please respond by submitting your resume in a Word Document
(Please include the job title and id# in the subject line)
We will not respond to everyone personally - qualified candidates will be contacted for an interview.

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